Grievance Redressal Committee

St. Joseph’s College(autonomous), Irinjalakuda values and fosters a healthy environment for the holistic growth of our students through institutionalising a systematic and impartial grievance redressal mechanism. It is an assurance that their voices are heard, valued and acted upon by providing them with the warmth of confidence required to outgrow the web of complexities as they progress in life. Furthermore, it enables the institution in understanding the shortcomings of its policies and practices to compete with its yester self and perform better every new day. Any student can approach and notify the grievance redressal cell in regard with any general complaints concerning this institution. 

Grievance Redressal Mechanism

A bonafide student or staff is provided with numerous means to notify the institution of any grievances concerning the institution or the activities in the institution. The aggrieved can opt any among the following methods to alert the authorities:

  • Direct approach: The students can approach any teacher, vice-principals, principal or the local manager of the institution to report any grievance of any nature.
  • Complaint boxes: There are college complaint boxes lodged on every floors of the college buildings. The police complaint box is placed in the portico of the college. The grievances can be written and dropped in them anytime. The grievances other than those concerning sexual harassment complaints can be dropped in unanimously.
  •  Post: Letters of complaint can be sent through the official postal address of the institution. (The time of action does not include the delays caused in receiving the complaints.) The official postal address of the college:

St. Joseph’s College (Autonomous),

Chandakunnu Road,

Irinjalakuda,

Thrissur Dist., Kerala- 680121

  • E-mail: E-mails can be sent in the official e-mail address of the institution- info@stjosephs.edu.in, principal@stjosephs.edu.in
  • Website: There is provision to register the complaints unanimously through the official website of the college- https://www.stjosephs.edu.in/feedback.html. The link to the Grievance Redressal Cell (CGRC) that address general complaints and the Internal Complaints Committee (ICC) that address issues and complaints related to occurrences of sexual harassment and ragging in the campus are conveniently provided in the website.
  • Phone numbers: The complaints can also be communicated as unanimous phone calls, WhatsApp messages or SMS through the contact details of the concerned committee authorities displayed widely in the campus through posters, notice boards, brochures and the college academic diary.
  • Induction Programs: The students are duly informed of the functioning and mechanism of the College Grievance Redressal Cell (CGRC) and Internal Complaints Committee (ICC) and the contact details of the concerning authorities are shared during the program.

The institution pledges on maintaining the confidentiality of the issue and the identity of the aggrieved despite the means of approach adopted by the victim/person authorized to report the grievance. The college engage in strict actions with immediate effects after consultation with the concerned authorities and impartial investigations.

 

Committee Members

 

1.    Dr. Anis KV (Sr. Asha Therese), Principal (Chairperson)
2.    Dr. Deena Antony C, Associate Professor, Department of Chemistry (Convener)
3.    Dr. Siji PD (Sr. Blessy), Vice Principal
4.    Dr. Liji VK (Sr. Eliza), Chief Superintendent of Examination 
5.    Dr. Kavitha O, Controller of Examinations 
6.    Dr. Jessy KC (Sr. Jessin), Head, Department of Social Work 
7.    Ms. Silpa MA, Assistant Professor, Department of Commerce 
8.    Ms. Sunitha KV, Assistant Professor, Department of Social Work 
 

Grievance Redressal minutes - view

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